CANCELLATION POLICY

For all recorded and self-paced video courses on Neovidya, order cancellations are supported under the following conditions:

• Pre-Access Immediate Cancellation: If you placed an order by mistake and have not yet accessed or streamed any course video lessons, you may cancel your enrollment within 24 hours of purchase for an expedited reversal.
• 7-Day Cancellation Window: You may request cancellation of your enrolled course within seven (7) calendar days of purchase, provided your learning progress is below 20% and no downloadable assets (source code, templates, workbooks) have been retrieved.
• Post-Cancellation Access: Upon confirmation of cancellation, your dashboard access to the curriculum, instructor discussions, and quizzes will be immediately deactivated.

Live bootcamps, workshops, and cohort-based masterclasses require dedicated mentor scheduling and limited seat reservations. The following cancellation guidelines apply:

• Cancellation 48+ Hours Prior: You may cancel your seat registration up to 48 hours before the scheduled date and time of the first live session with full eligibility for a refund or 100% store credit voucher.
• Rescheduling & Batch Transfer (Under 48 Hours): If cancellation is requested less than 48 hours before session 1, or prior to session 2, monetary cancellation is closed, but you are entitled to a one-time free transfer to the next upcoming cohort batch.
• Post-Commencement: No cancellations are permitted after the cohort has conducted its second live session or if live class session recordings have been accessed.

If you are enrolled in an ongoing recurring subscription, LMS membership tier, or learning track:

• Self-Service Cancellation: You may cancel your subscription at any time directly through your account dashboard by navigating to My Account > Subscriptions.
• Billing Cycle Continuity: When you cancel an active subscription, the cancellation takes effect at the end of the current paid billing cycle. You will continue to enjoy uninterrupted access to included courses until the cycle concludes.
• No Retroactive Fees: Cancellation prevents future automated recurring billing; it does not retroactively refund previous subscription periods already elapsed.

While we make every effort to deliver all published courses and scheduled cohorts as planned, Neovidya reserves the right to postpone or cancel a scheduled live program under exceptional circumstances (e.g., instructor illness, technical infrastructure outages, or insufficient batch quorum):

• Full Reversal: If Neovidya permanently cancels a course or live program, enrolled students will receive a 100% full refund processed back to their original payment method.
• Alternative Option: Students may alternatively choose to transfer their enrollment to a rescheduled cohort date or select another course of equal or higher value at no additional charge.
• Timely Notice: We will provide written notification to all enrolled learners via registered email at least 24 hours prior to any scheduled batch cancellation whenever possible.

Neovidya upholds rigorous academic integrity and platform security standards. We reserve the explicit right to terminate and cancel any account or course enrollment immediately without notice or refund if a user:

• Engages in unauthorized screen recording, piracy, illegal file-sharing, or commercial redistribution of Neovidya's proprietary educational materials.
• Shares personal account credentials, passwords, or access tokens with unauthorized third parties.
• Attempts to exploit, reverse engineer, or compromise the security of our LMS infrastructure.
• Displays abusive, harassing, defamatory, or disruptive behavior toward instructors, mentors, or fellow learners.

To ensure swift and accurate processing, please submit all formal cancellation requests through our official support desk:

1. Send an email from your registered Neovidya email address to cancellations@neovidya.co.in or support@neovidya.co.in.
2. Include the subject line: Cancellation Request - [Order ID] - [Course Name].
3. State your full name, registered mobile number, Order/Invoice number, and the specific reason for requesting cancellation.
4. Our administrative support team will review your order status and course activity, providing an official confirmation and next steps within 24 to 48 business hours.

Once your course or service cancellation is formally finalized:

• All access to the specified course materials, video lessons, mentor Q&A channels, and coding sandboxes will be permanently revoked.
• Any in-progress assessment scores, assignment feedback, or provisional completion certificates will be voided.
• If eligible for a financial refund under our Refund Policy, the transaction will be initiated to your original payment channel within 2 to 3 business days of approval.

Neovidya Private Limited reserves the right to amend, update, or revise this Cancellation Policy at its sole discretion to reflect legal requirements, service modifications, or operational adjustments. Any changes will become effective immediately upon being posted on this website with the revised "Last updated" date. Your continued utilization of our services constitutes acceptance of all current policy provisions.

If you have any questions concerning this Cancellation Policy or require assistance with an existing order cancellation, please contact our support team: