PRIVACY POLICY

We collect information you provide directly to us when you create an account, purchase a course, participate in online discussions, or communicate with our support team. The types of personal information include:

• Personal Profile Data: Name, email address, telephone number, billing address, profile avatar, account username, and password.
• Instructor & Partner Data: Qualifications, curriculum vitae (CV), teaching experience, and verification details when applying as an instructor or educational partner.
• Course & Learning Activity Data: Enrolled courses, video progress, quiz results, assignment submissions, course completion timestamps, and certificates issued.
• Payment & Transaction Information: Order history, billing records, transaction reference IDs, and payment status. All sensitive payment details (credit/debit cards, UPI, net banking) are processed through certified third-party payment gateways with bank-grade encryption. We do not store raw card numbers or banking passwords on our servers.
• Automatically Collected Data: When you access our platform, we automatically collect log information, including your IP address, browser type and version, device characteristics, operating system, referring URLs, and interaction times.

We use the personal information collected for the following legitimate educational and business purposes:

• To authenticate and manage your learner or instructor account on Neovidya.
• To deliver, maintain, and enhance educational courses, interactive assessments, video lectures, and live training webinars.
• To process financial transactions, verify enrollments, provide invoices, and administer refunds in accordance with our policies.
• To generate and issue verified digital certificates of completion.
• To provide responsive customer support and resolve technical queries.
• To send essential administrative communications, course announcements, security alerts, and service updates.
• To protect against fraudulent activities, unauthorized platform access, intellectual property misuse, and maintain the integrity of our learning community.

We do not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We share your information only under the following strictly governed circumstances:

• Authorized Course Instructors: Instructors have limited access to learner names, course progress, and assignment submissions for grading and educational feedback purposes.
• Third-Party Service Providers: Trusted vendors who provide operational infrastructure on our behalf, including cloud hosting, content delivery networks (CDNs), video streaming, email delivery, and customer service tools.
• Certified Payment Gateways: Necessary transaction data is shared securely with certified payment processors to facilitate online payment execution.
• Legal & Regulatory Compliance: Where required by applicable Indian or international law, court order, judicial proceeding, or regulatory authority to protect the rights, property, and safety of Neovidya, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, corporate restructuring, or asset transfer, your information may be transferred as part of that corporate transaction.

We use cookies, web beacons, and local storage mechanisms to recognize your browser, remember login sessions, store course viewing preferences, and evaluate website performance. You can manage or restrict cookie preferences through your browser settings or our on-site consent manager. For detailed information on the specific cookies we serve, please refer to our dedicated Cookie Policy.

We have implemented robust administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, destruction, loss, alteration, or disclosure. These measures include:

• End-to-end SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure database storage protected by enterprise-grade firewalls and access controls.
• Regular vulnerability assessments and platform monitoring.

While we make reasonable efforts to safeguard your personal data, no internet transmission or electronic storage method can guarantee 100% absolute security.

We retain your personal information for as long as your account remains active or as required to fulfill the purposes described in this Privacy Policy. This includes maintaining permanent academic records of completed courses and issued certificates, complying with statutory legal and accounting obligations, resolving disputes, and enforcing our agreements.

Depending on your location and applicable privacy laws, you possess the following rights regarding your personal data:

• Right of Access & Review: You can review and verify your personal information anytime by logging into your account under My Profile.
• Right of Rectification: You can edit or update inaccurate details in your account profile at your convenience.
• Right to Opt-Out of Marketing: You can unsubscribe from non-essential promotional emails at any time using the unsubscribe link provided at the footer of our newsletters.
• Right to Erasure / Account Deletion: You may submit a written request to delete your account and personal information, subject to statutory retention requirements for financial and academic compliance.

Our educational platform is designed for adult learners, college students, and professionals. We do not knowingly collect or solicit personal information from children under the age of 13 without verified parental or institutional guardian consent. If we become aware that we have inadvertently collected personal data from a child under 13 without appropriate consent, we will take immediate steps to delete such information from our records.

We may update this Privacy Policy from time to time to accommodate changes in our services, technological advancements, or relevant legal requirements. When updates occur, we will revise the "Last updated" date displayed at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

If you have any questions, feedback, or concerns regarding this Privacy Policy, your personal data, or our data handling practices, please feel free to reach out to our team or our Grievance Officer at: