CANCELLATION & REFUND POLICY

We take pride in the quality of our educational curriculum. For our eligible self-paced pre-recorded video courses, we offer a transparent 7-Day Money-Back Guarantee subject to the following fair usage criteria:

• Time Window: The refund request must be submitted within seven (7) calendar days from the exact date and time of purchase.
• Course Progress Limit: The learner must have watched or completed less than 20% of the total course video lessons and modules.
• Certificates & Downloads: No official Certificate of Completion must have been generated or issued, and downloadable premium course resources (such as source codes, project workbooks, datasets, or question banks) must not have been downloaded.

If all the above conditions are fulfilled, your refund request will be approved for the full amount paid, minus any applicable payment gateway processing levies.

To safeguard intellectual property and ensure fair community standards, refunds will not be granted under any of the following circumstances:

• Course Progress Exceeded: When 20% or more of the course video lessons, quizzes, or assignments have been completed or marked as viewed.
• Issued Certificates: Any course where an official completion certificate has already been issued, viewed, or downloaded.
• Live Bootcamps & Cohorts: Live interactive cohort programs once the batch has commenced or within 48 hours prior to the first scheduled live session.
• Downloaded Proprietary Assets: Courses where proprietary project source codes, cheat sheets, or exclusive study materials have already been downloaded to the user's local storage.
• Promotional / Flash Sales: Courses or course bundles purchased during special discount campaigns, seasonal promotions, or flash sales explicitly designated as non-refundable at the time of checkout.
• Account Violations: Any user account suspended, flagged, or banned due to breach of Neovidya's Terms of Service, illegal recording, unauthorized screen sharing, piracy, or intellectual property infringement.
• Expired Window: Any refund request initiated after seven (7) calendar days from the transaction date.

For live instructor-led bootcamps, workshops, and cohort masterclasses where seat allocations and mentor time are strictly reserved:

• Full Cancellation (100% Refund): Permitted if a cancellation request is submitted at least 48 hours prior to the scheduled date and time of the first live session.
• Batch Transfer Alternative: If requested less than 48 hours before class 1, or prior to class 2, learners may opt for a one-time free batch transfer to the subsequent upcoming cohort instead of a monetary refund.
• Post-Commencement: No refunds are issued once the cohort has conducted its second live session or if session recordings and live study materials have been accessed.

In the rare event that you are charged multiple times for a single course enrollment due to payment gateway delays, connection drops, or duplicate clicks:

• Please notify our billing support team immediately at billing@neovidya.co.in or support@neovidya.co.in with your transaction reference numbers and payment receipts.
• Upon verification with our payment gateway partner, 100% of the duplicate charge will be automatically refunded directly to the original payment source without any processing fees or administrative deductions.

If you find that an enrolled course does not match your current skill level or learning objectives within the initial 7-day period, you may choose an Enrollment Exchange or Neovidya Store Credit instead of a direct refund:

• Equivalent Value Exchange: You may transfer your enrollment to any other course of identical price on the Neovidya platform at zero additional cost.
• Higher Value Course: If the desired alternate course carries a higher price, you only need to pay the remaining nominal difference.
• Store Credit Voucher: Store credit vouchers remain valid for twelve (12) months from the date of issue and can be applied toward any future course or certification on Neovidya.

To ensure prompt verification and timely processing, please submit your refund application using the following procedure:

1. Compose an email from your registered Neovidya email address to refunds@neovidya.co.in (or support@neovidya.co.in).
2. Provide a clear subject line: Refund Request - [Your Order ID] - [Course Name].
3. Include your full registered name, registered phone number, Order/Invoice number, date of purchase, and a brief explanation of the reason for your refund request (your honest feedback helps our educators continually enhance course content).
4. Our student admissions and review team will examine your course analytics (progress percentage, download logs, and certificate status) and reply with an official decision within 24 to 48 business hours.

Upon receiving formal approval from our administrative team, refunds are dispatched in accordance with the following terms:

• Original Payment Method: All refunds are issued exclusively back to the original source account (UPI, Debit Card, Credit Card, Net Banking, or Digital Wallet) used to complete the transaction. In compliance with financial regulations, refunds cannot be paid to third-party bank accounts or distributed in cash.
• Processing Timeline: Neovidya initiates approved refunds within 2 to 3 business days. Depending on your financial institution, card network, or banking partner, the funds typically reflect in your account within 5 to 7 business days.
• Refund Confirmation: You will receive an automated email confirmation accompanied by an official Gateway Refund Reference ID once the transfer has been initiated.

Neovidya Private Limited reserves the right to revise, modify, or update this Cancellation & Refund Policy at any time to reflect changing curriculum standards, platform features, or statutory requirements. Any amendments become effective immediately upon being published on this page with the refreshed "Last Updated" timestamp. Your continued access to our courses and services signifies your agreement to any updated terms.

If you have any questions regarding this policy, need assistance with an ongoing refund request, or wish to clarify billing details, please reach out to our dedicated support team: